Frequently asked questions

Questions about selling

For Sellers:

  • We provide a detailed, evidence-based property valuation using local market comparables.

  • We offer practical, cost-effective advice on how to prepare your home for sale, including decluttering, minor repairs, and enhancing kerb appeal.

  • We explain the entire selling process and timeline clearly, from listing and viewings to offers and conveyancing.

  • We ensure you have a valid Energy Performance Certificate (EPC) and that your property meets all UK sales regulations.

For Buyers:

  • We take the time to understand your needs through a structured assessment of your requirements.

  • We help you get financially prepared by advising on obtaining a Mortgage in Principle and selecting a solicitor.

  • We provide expert education on the Manchester market, including area guides, pricing trends, and transport links.

  • We set clear communication expectations from the start, including a schedule for regular updates.

  • We communicate via your preferred method, whether that’s WhatsApp, email, or phone.

  • You will receive early notice of all important milestones, such as viewing feedback, offer interest, and updates from solicitors. Consistent communication is our priority to build trust and reduce stress.

  • We create a high-impact marketing campaign using professional photography and accurate floor plans.

  • We utilise engaging video walkthroughs and virtual tours to showcase your property.

  • Your listing is featured on all major property portals.

  • We run targeted social media marketing campaigns focused on relevant Manchester postcodes to reach the right buyers.

For Sellers:

  • We provide you with honest and detailed feedback from every viewing.

  • We advise on quick, actionable adjustments to improve your property’s appeal based on buyer reactions.

For Buyers:

  • We offer flexible viewing times to fit your schedule.

  • You will receive a comprehensive digital property pack for each home, including photos, key facts, the EPC, and utility cost estimates.

  • For Sellers: We present every offer with a full factual breakdown, including the buyer’s financial position, chain status, and proposed timescales.

  • For Buyers: We guide you on a strategic offer based on current market conditions and the seller’s motivation.

  • We act as a neutral, transparent facilitator to find a solution that works for both parties.

  • We can recommend reliable, communicative conveyancers who are familiar with the Manchester market.

  • We proactively chase the progress of your case and translate legal jargon into plain English.

  • We provide a clear timeline so you can track key stages like enquiries, searches, surveys, and your mortgage offer, which dramatically reduces stress.

  • We explain the findings of RICS surveys in practical, easy-to-understand terms.

  • If serious issues arise, we help negotiate repairs or a fair price adjustment between buyer and seller.

  • We can provide contacts for trusted local contractors to obtain quotes if needed.

  • We prepare you for completion day logistics so you know exactly what to expect.

  • We confirm all key collection or drop-off arrangements.

  • We support you with reminders for final meter readings and provide guidance on notifying utility companies.

  • We provide honest and detailed descriptions with up-to-date photos, video tours, and floor plans.

  • Our listings highlight key Manchester-specific details like transport links (Metrolink stops, bus routes), local amenities, council tax bands, and nearby schools.

  • We are fully transparent about all costs from the start, including the monthly rent, deposit, holding deposit, and any permitted fees under the Tenant Fees Act 2019.

  • We offer flexible viewing times, including evenings and weekends, to suit your schedule.

  • Virtual viewings are available for those relocating to Manchester or who cannot visit in person.

  • We provide insights into different Manchester neighbourhoods (like the vibrant Northern Quarter, suburban Didsbury, or modern Salford Quays) to help you find the perfect area for your lifestyle.

  • We clearly explain all required documentation upfront, including:

    • ID and Right-to-Rent checks

    • Employment and landlord references

    • Proof of income

  • We provide an approximate timeline for application approval and keep you informed at every stage.

  • Our communication is responsive and clear to ensure you are never left in the dark.

  • We conduct all necessary and legally required checks, including Right-to-Rent, credit, and referencing.

  • We ensure the landlord provides all mandatory documents before you move in:

    • A valid Energy Performance Certificate (EPC)

    • A current Gas Safety Certificate

    • An Electrical Installation Condition Report (EICR)

    • The government’s How to Rent Guide

  • A legally compliant tenancy protects your rights and ensures your safety.

  • We explain the key clauses of the agreement in plain English—you don’t need to be a legal expert.

  • We clearly outline important details such as rent payment dates, break clauses, and renewal options.

  • We clarify the deposit protection process and which government-approved scheme (like the TDS) your money will be held in.

  • You will receive a detailed, independent inventory with photos to agree on the property’s condition.

  • We explain exactly how to report any issues or maintenance needs after you move in.

  • We provide useful contacts and guidance for setting up utilities, council tax, and bin collection schedules.

  • We are available to answer your early questions to help you settle in quickly and build trust from day one.

  • We offer a simple and clear process for reporting maintenance issues.

  • We ensure all repairs are addressed promptly and by professional, qualified contractors.

  • Any property inspections are conducted respectfully and with at least 24 hours’ notice, as required by law.

  • We act as a fair and neutral mediator between you and the landlord.

  • We contact you well in advance to discuss your renewal options.

  • If you are moving out, we provide transparent guidance on:

    • End-of-tenancy cleaning standards

    • The check-out process

    • Realistic timelines for the return of your deposit

 
 
 
 
 
 
 
 
 
 
 
 
 

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